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ERP Functional Support Specialist / Engineer (Microsoft Dynamics)

09-07-2025Exp: 1+ Years

Responsibilities

Role overview: The MS Dynamics 365 F&O Functional Support Specialist is responsible for providing functional support, troubleshooting, and continuous improvement of Microsoft Dynamics 365 Finance & Operations modules. This role bridges business needs and technical solutions, ensuring system stability, user satisfaction, and alignment with operational goals.

Responsibilities:

• Provide day-to-day functional support for D365 F&O users across finance, supply chain, and operations modules.
• Troubleshoot and resolve functional issues, escalating to technical teams when necessary.
• Analyze business processes and recommend improvements using D365 F&O capabilities.
• Collaborate with cross-functional teams to gather requirements and implement system enhancements.
• Support testing activities including UAT, regression testing, and batch validation.
• Maintain system documentation, including process flows, configuration logs, and training materials.
• Train end-users and provide guidance on best practices.
• Monitor system performance and proactively identify potential issues.
• Assist in data migration, integration validation, and reporting needs.

Required skills and experience

• Bachelor’s degree in business, Information Systems, Accounting, or a related field.
• Fresh graduate or 1+ years of experience in a functional support or consulting role with Microsoft Dynamics 365 F&O or Dynamics AX.
• Good understanding of core F&O modules such as:
  • General Ledger, Accounts Payable/Receivable, Fixed Assets
  • Procurement & Sourcing, Inventory Management, Production
• Experience with system configuration, workflows, and personalization.
• Familiarity with LCS (Lifecycle Services), Azure DevOps, and Power Platform tools is a plus.
• Excellent problem-solving, communication, and documentation skills.
• Strong analytical and organizational skills
• Ability to work in teamwork and collaboratively
• Customer-focused mindset with a proactive approach
• Adaptable to changing priorities and business needs

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